When processes are undocumented, the problems show up quickly. For example, onboarding looks different every time because there is no consistent process. Furthermore, policies are applied unevenly across teams, and new rules are often created only after something goes wrong.
In addition, managers waste valuable time handling repetitive administrative tasks and answering the same questions without knowing if their answers are consistent. Critical processes live in someone’s head, while important records sit in inboxes or paper files with no backup or security.
